Heading Logo


UPDATE: Akron residents mistakenly receive letter to sign up for utility line warranty

Published: May 19, 2017 11:35 AM

~~~~UPDATE on MAY 19~~~~~

The County of Summit Office of Consumer Affairs would like to update a Consumer Alert that was released on May 17, 2017 regarding letters received by residents in the City of Akron from Service Line Warranties of America. Service Line Warranties of America has legitimately contracted with many municipalities throughout the United States in offering insurance on sewer and water lines for homeowners.

As previously and correctly reported, the company in this case, inadvertently sent letters to residents of the City of Akron. The company said that these letters were intended to be sent to residents in another city. Akron residents should disregard these letters.

Consumer Affairs would like to update that the City of Akron has in fact recently concluded an agreement with Service Line Warranties of America to provide a program offering insurance on sewer and water lines to Akron residents. When this office checked with City of Akron officials and representatives of the company, the news of the recently signed agreement had understandably not filtered down to the appropriate individuals.

The Office of Consumer Affairs would like to reiterate that the letters previously sent out to Akron residents by Service Line Warranties of America were not meant for Akron residents and should be disregarded.

 

~~~ORIGINAL STORY posted May 17~~~~~

The County of Summit Office of Consumer Affairs announced it has received dozens of calls from residents in the City of Akron regarding letters from Service Line Warranties of America. Service Line Warranties of America has legitimately contracted with many municipalities throughout the United States in offering insurance on sewer and water lines for homeowners.

The company in this case, inadvertently sent letters to residents of the City of Akron. The company said that these letters were intended to be sent to residents in another city. Akron residents should disregard these letters.

Service Line Warranties of America contracts with city sewer and water departments across the United States, however, the City of Akron has no agreement with this company. “The consumer should always check with the municipality where they reside, whenever they receive such a letter,” said Chris Verich, Deputy Director, County of Summit Office of Consumer Affairs.

Some other tips for consumers to consider, in general, when they receive a legitimate offer for a utility line warranty plan:

- Check out the company and its complaint history.

- Do your local utility companies offer a similar service?

- Check with neighbors to see if any of them have had to schedule repairs.

- Ask your utility company what is the age of the lines in your neighborhood and the normal lifespan of such lines?

- What does the warranty cover and more importantly, not cover?

- How long is the coverage good for (start or end)?

- Who do they use to do the repairs and how long will it take?

For more information on utility line warranties or other consumer topics, please contact the Office of Consumer Affairs at 330-643-2879, or visit consumeraffairs.summitoh.net


Rate this article

Do you want to leave a comment?   Please Log In or Register to comment.