On the Mark: Stone age combatants in the computer age

How Best Buy's Geek Squad saved the day

by Dorothy markulis | reporter Published:

I've said it before and I'll say it again.

My husband and I should not be allowed anywhere near a technical device. We are total techno peasants.

We do have one redeeming grace. We provide great entertainment when we call our Geek Squad advisers. I can almost see them whispering to their fellow technicians: "They're baaaaack!" then putting us on speaker phone for everyone's amusement.

I wanted to buy Joe a book for his Kindle for Father's Day, so I went to my account, but it wouldn't let me order an e-book for his Kindle even though I had purchased the Kindle for his birthday.

I sent up an S.O.S. to the Geek Squad.

Apparently Joe had set up his own email account for his newest Kindle but he swore he hadn't. The Geek Squad discovered that's exactly what he had done. So I got the email address and had the novel sent to his Kindle. The instructions with the purchase said that he would be sent an email detailing how to download the book.

I told Joe I had purchased the book and he would get the email telling him how to get it on his Kindle.

"I don't know how to do that," Joe said.

"What do you mean," I asked.

"I don't have an email account," he said.

"Yes, you do, the Geek Squad gave me your address," I said.

"Well, I never got any email so I don't know how to do that," he countered.

Back to the Geek Squad.

Even though you always get a different person when you call the squad, the guy seemed to know who we were. That kind of reinforced my thought that we were providing the entire squad with joke fodder.

"I've never gotten an email," Joe told our adviser.

"Let me just check for you," the tech guy said.

Suddenly Joe's Kindle screen came alive with messages. Final count, 250 emails.

He spend the rest of the afternoon sorting through his messages. The last one instructed him on how to get his new ebook.

I'm sure the Geek Squad guys are still laughing.

Email: dmarkulis@recordpub.com

Phone: 330-541-9436

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