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Entrepreneur of the Week: Russ Gordyan

Published: September 28, 2016 12:00 AM
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This year's Global Entrepreneurship Week is Nov. 14 - 20. Leading up to that week, the Hudson Hub-Times is featuring the story of one of our own Hudson entrepreneurs each week. A summary of the other events in Hudson can be found at www.hudsonlibrary.org/global-entrepreneurship-week. This week Russ Gordyan of RG Digital is featured.

What inspired you to own your own business?

My business was inspired by a desire to serve fellow business owners. In the early 2000s I had started a small part time IT service business and saw a growing need for professional IT services in smaller businesses. I really enjoy being part of our clients' teams and helping them succeed.

What is your biggest challenge as an entrepreneur?

Managing a balance of doing the work and managing the work. Part of being an entrepreneur is that you love the work your business does... it's probably why you started doing it in the first place. It takes a constant effort to keep a healthy balance of managing and working in your business.

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What do you find most rewarding?

This is an easy question for me. I talk about this almost weekly with new clients. One of my favorite and most rewarding experiences is bringing on a new client that has a bit of a mess on their hands. I really enjoy learning what their pain points are and helping them get to a place where things are working as they should and then educating and journeying with them to start using technologies they might have never been aware existed. Helping people get to where they want to be is very rewarding.

Describe your typical day

In our business there is no such thing as a typical day! When you boil it all down, my typical day is a mix between serving our clients and serving our employees. My typical day can be in the office planning and working on upcoming projects or out with our clients helping to deploy those solutions and support their needs.

What is your favorite aspect of being an entrepreneur?

My favorite part of being an entrepreneur is the ability to choose the services we provide to our clients. We work closely with our clients and when new needs arise, I really enjoy finding a way to bring that solution to our clients in a way that fits their needs. Our relationship with our clients offers us a unique perspective on how they would use a new service and it becomes a solution versus just a sale.

Your advice to budding entrepreneurs?

My advice is two-fold. 1. Love what you do. Find something that you enjoy. Making money wears thin over time and you need to really enjoy what you do. Believe in what you do and your clients will too. 2. Don't forget that you are in the relationship business first. No one will want to know about the service you offer or product you sell until they trust and like you. Relationships come first and business will follow. The best way to get new business is to be referred by a current client. That relationship and trust will generate new business and relationships.

What one word would describe your life as an entrepreneur?

Unexpected. Many entrepreneurs don't get into their business intentionally at first. They are working solving a problem and then transform their solution to into a business.

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